Shipping policy

At The Welvon, we are committed to delivering your wellness essentials safely and on time. Please review our shipping guidelines below.

1. Order Processing

• Orders are usually processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation and tracking details via your registered contact information.

2. Delivery Timeline

• Standard delivery usually takes 3–7 business days after dispatch.
• Delivery timelines may vary depending on your location, courier availability, weather, or other unforeseen circumstances.
• Remote and certain non-serviceable areas may require additional delivery time.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• We may offer free shipping on selected orders or during promotional periods.

4. Order Tracking

Once your order is dispatched, you can track your shipment using the tracking link/details provided in your shipping confirmation.

5. Delayed or Lost Orders

If your order is delayed beyond the expected delivery period, please contact our customer support team with your order number and registered contact details. We will coordinate with the delivery partner to assist you.

6. Incorrect Address

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order. The Welvon may not be responsible for delays or additional charges caused by incorrect or incomplete information provided by the customer.

7. Damaged Package

If your package arrives damaged or appears tampered with, please contact us as soon as possible and provide clear photographs/videos of the package and products received so that we can review the issue.